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Do you have questions? If so, you've come to the right place. Click on the links to the right to find answers to the most commonly asked questions. If you do not find what you are looking for, please do not hesitate to contact ProTek directly.
+Applications +Customer Service +Quality Control +Sales & Marketing
Applications
As a circuit design engineer, when/why should I consider designing in a TVS component or protection network?
Do I need multiple devices for a given equipment, system or circuit?
Do I need to use a TVS component to between two different ground connections on a printed circuit board (PCB)?
Will a protection device/network affect the signal during normal operation of the circuit?
Are handheld products required to be protected against the threat of lightning transients?
Can a reflected signal, the result of mismatch in line impedance, be suppressed by filtering?
Where is the dividing point between low and high frequencies?
When and why do we use different types of waveforms (i.e., 10/1000µs, 8/20µs, etc. . .)?
Why is 50% decay used in the description of an impulse waveform to indicate the pulse time?
Why is the capacitance of a TVS component or network important?
How do I know what space should be allotted to the TVS component or network?
How does one properly mount a Flip-Chip device onto a printed circuit board?
What device would be acceptable protection in Aircraft Electronics?
Customer Service
What information do I need to place an order?
Does ProTek take credit cards?
Who do I speak to regarding orders, reschedules, RMAs, stock checks and expedites?
Who do I speak to regarding quotes?
Who do I speak to regarding samples?
Who do I speak to regarding technical support and applications?
Who do I speak to regarding special parts?
Who do I speak to regarding distributor sales?
Who do I speak to regarding literature requests?
What are ProTek's terms and conditions.
When do I get an acknowledgement for my order?
Quality Control
What specification does your quality system comply with?
Is product 100% tested?
Do you perform reliability testing on specific devices?
Does ProTek Devices have screening capabilities?
I think I need more than a commercial grade part but don't know what type of screening I need. What do I do?
Sales & Marketing
What information do I need to place a sample order?
Whose is the Representative/Distributor for my area?
Who do I contact for more information about becoming a ProTek Representative or Distributor?
As
a circuit design engineer, when/why should I consider designing in
a TVS component or protection network?