|
1.
What
information do I need to place an order?
If you are a new customer, ProTek will
need the following information: one (1) bank and three (3) trade
references. All orders must include the following: Ship,
Bill and Buy location addresses; phone and fax number; part number;
quantity; price; requested delivery; shipping instructions. All
orders have a minimum order quantity of $500.00. If this order is
based on a quote the Quote# must be referenced.
|
|
|
|
2.
Does
ProTek take credit cards?
Yes. ProTek takes Visa or
MasterCard. There is a $50.00 order minimum and a 2%
shipping and handling charge. |
|
|
|
3.
Who
do I speak to regarding orders, reschedules, RMAs, stock checks and expedites? Please contact
Customer Service for more information. Tel:
602-414-5114, FAX: 602-431-2288 |
|
|
|
4.
Who
do I speak to regarding quotes?
Please contact
Sales for more information. Tel:
602-414-5109, FAX: 602-431-2288 |
|
|
|
5.
Who
do I speak to regarding samples?
Please contact
Customer Service for more
information. Tel: 602-414-5103, FAX: 602-431-2288 |
|
|
|
6.
Who
do I speak to regarding technical support and applications?
Please contact
Applications for more information.
Tel: 602-414-5107, FAX: 602-431-2288 |
|
|
|
7.
Who
do I speak to regarding special parts?
Please contact
Sales for more information. Tel:
602-414-5109, FAX: 602-431-2288 |
|
|
|
8.
Who do I speak to regarding distributor sales?
Please contact
Sales for more information. Tel:
602-414-5109, FAX: 602-431-2288 |
|
|
|
9.
Who
do I speak to regarding literature requests?
Please contact
Customer Service for more information.
Tel: 602-414-5103, FAX: 602-431-2288 |
|
|
|
10.
What
are ProTek's terms and conditions.
FOB - Tempe, Arizona; Net 30 Terms or
COD; Freight - Prepay & Add or Collect with an account number.
On all standard products a 60 day change (from original request date)
notice or cancellation notice is required. On non-standard or
special priced product a 90 change (from original request date) notice
or cancellation notice is required. Cancellations may be subject
to 100% restocking fee.
Please see our full
terms
and conditions for more information. |
|
|
|
11.
When
do I get an acknowledgement for my order?
All orders are acknowledged within 24
hours (business hours) of receipt. |
|
|